About Object Edge:
Established in 1994, Object Edge is an award-winning digital consultancy working with leading global brands. In a challenging digital landscape, we help businesses differentiate and compete by creating effortless digital experiences. We design, implement, and support commerce, content, subscription, and CPQ with a data-driven, highly collaborative, and best-in-class team.
We serve enterprise businesses who need to build digital experiences and want a nimble, personalized, and specialized partner.
About the Position:
Required Qualifications: admin certification, ideally sales and service cloud,
Preferred Qualifications: Industry cloud experience
Years of experience: 3+ years experience with Salesforce, 5 in industry
Seniority: Senior
Location: Remote
What You’ll Do:
- Project Clarity: Ensure that 100% of projects have clearly defined and documented business requirements, functional specifications, and problem statements, facilitating shared understanding among all stakeholders.
- Business Process Decomposition: Successfully decomposes and documents business processes for all relevant projects within the first 4-6 weeks of project initiation, ensuring a thorough understanding of the client's needs and challenges.
- Project Configuration: Be able to configure any and all configurations required in the relevant SF cloud environment to meet the documented requirements.
- Responsible for getting all project configuration done, both by doing the configurations and leading a team of L2/L1
- Contribute to the project plan with estimation of configuration stories
- Client Satisfaction: Achieve an average client satisfaction score of 95% or above, reflecting the quality, clarity, and usefulness of the business analysis provided.
- Collaboration with Tech Teams: Foster effective collaboration with the Salesforce, Oracle, and/or Data implementation teams, with feedback indicating a 95% or higher satisfaction rate with the quality of business requirements and problem statements provided.
- Salesforce Certification.
- Solution architecture: A Senior FL should also assess if the solution architecture or detailed tech design provided by the implementation team can meet the requirements. A level of technical acumen is expected.
- Continuous Improvement: Regularly (at least quarterly) provide insights and recommendations for improvements in processes and methodologies based on client feedback and project outcomes, contributing to the continuous improvement culture of Object Edge.
Experience You’ll Bring:
- Analytical skills. Able to structure and process qualitative or quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights
- Flexibility/adaptability. Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change
- Proactivity: Acts without being told what to do. Brings new ideas to the company.
- High standards. Expects personal performance and team performance to be nothing short of the best
- Work ethic: Possess a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard.
- Openness to criticism and ideas: Often solicits feedback and reacts calmly to criticism or negative feedback.
- Teamwork: Reaches out to peers and cooperates with others to establish an overall collaborative working relationship.
- Honesty / Integrity: Does not cut corners ethically. Earns trust and maintains confidence. Does what is right, not just what is politically expedient. Speaks plainly and truthfully.
Compensation:
Salary is commensurate with experience based on department and role.
Object Edge provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We believe in providing employees with a work environment free of unlawful discrimination and harassment. In addition to national law requirements, Object Edge complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.